🔒 Data Protection

Site Casino Privacy Policy — Your Data, Your Control

At Site Casino, everything from how your data is collected to how it's stored is handled securely and transparently. This page explains in plain English exactly what information we collect, why we collect it, and what rights you have.

Last Updated: June 2026 256-bit SSL Secured Never Sold to Third Parties
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Core Pillars of Privacy Protection

How Site Casino Keeps Your Data Safe — At a Glance

End-to-End Encryption
Every piece of data transmitted between your browser and Site Casino's servers is encrypted with 256-bit SSL. No one can intercept or alter your data in transit.
Never Sold to Third Parties
Site Casino does not sell your name, address, phone number, or any personal information to advertisers or data brokers. We never have, and we never will — that is our core commitment.
Your Control
You can view, correct, or request deletion of any information Site Casino holds about you at any time. Simply contact our support team.
Annual Security Audit
Independent cybersecurity experts audit Site Casino's systems every year. Any vulnerabilities found are addressed promptly and players are notified.
Minimal Data Collection
Site Casino only collects information that is genuinely necessary to provide its services. We do not request or store data that serves no purpose.
Marketing Opt-Out
If you no longer wish to receive promotional emails or SMS from Site Casino, you can opt out at any time. It's easy to turn off via your account settings or the unsubscribe link in any email.

Technical Security Layers

Site Casino employs multiple layers of technology to protect your data

TLS 1.3 Protocol
The latest Transport Layer Security protocol is used — free from the vulnerabilities found in older SSL versions.
Two-Factor Authentication (2FA)
Enabling 2FA on your account means a one-time OTP is required alongside your password — making unauthorised access virtually impossible.
Encrypted Database
All personal data stored on our servers is encrypted with AES-256 — even direct server access cannot expose your information.
Real-Time Monitoring
Suspicious login attempts or transactions automatically trigger alerts and may result in a temporary account lock.
Secure Backups
Encrypted data backups are stored on geographically separate servers, keeping the risk of data loss virtually at zero.
Restricted Staff Access
Among Site Casino staff, only authorised individuals can view specific user data — and all access is logged.

What We Collect & Why — At a Glance

Understand the Reason Behind Every Piece of Data We Collect

Data Type Why We Collect It How Long We Keep It
Name & Date of Birth Identity Verification (KYC) & Age Confirmation For as long as your account remains active
Mobile Number OTP verification, security alerts For as long as your account remains active
Email address Account communications, password reset For as long as your account remains active
NID/Passport KYC Legal Compliance 5 years as required by law
Payment Information Transaction processing and anti-money laundering compliance 5 years as required by law
IP Address & Device Information Security & Fraud Detection 12 months
Gaming History Dispute Resolution & Responsible Gaming 3 Years
Cookies & Browsing Data Site Improvement & Session Management 30 days to 1 year
Section 1

What Data We Collect and How

Site Casino Information is collected from you in two ways — directly when you provide it, and automatically as you use the site. In both cases, only the data that is genuinely necessary is collected.

Information You Provide Directly:

  • At Registration: Full name, date of birth, mobile number, email address, and residential address.
  • During KYC Verification: A copy of your National ID (NID) or passport. This is a legal requirement; it is not something Site Casino requests by choice.
  • Payment Hours: bKash/Nagad/Rocket number. Full card or account numbers are never stored on Site Casino's servers.
  • Support Contact Hours: The content of your messages and your communication history.

Automatically Collected Information:

  • IP address: For security and fraud detection purposes. This does not allow us to determine your precise location.
  • Device Information: Browser type, operating system, and screen resolution — collected to improve your experience on the site.
  • Gaming Activity: Data on which games were played, bet amounts, and login times is used for responsible gaming monitoring.
  • Cookies: For session management and remembering your preferences. Cookie policy is detailed below.
Please Note: Site Casino will never ask for your password, OTP, or full card number over the phone or by email. If anyone requests this information, it is a scam — contact our support team immediately.
Section 2

How Your Data Is Used

Site Casino uses collected data only for specific purposes — delivering services, ensuring security, and meeting legal obligations. No data is ever used without a clear reason.

  • Account Management: Your registration details are used to create your account, verify logins, and keep your account secure.
  • Payment Processing: Payment information is used to verify that deposits and withdrawals reach the correct account holder.
  • Identity Verification (KYC): Identity information is used as a legal requirement, to prevent money laundering, and to protect minors.
  • Customer Support: Your account and contact details are used to resolve any questions or issues you raise with our support team.
  • Security & Fraud Prevention: IP addresses and device information are used to detect and flag suspicious activity.
  • Responsible Gaming: Gaming patterns are monitored, and if a player's behaviour shows signs of concern, assistance is offered where needed.
  • Marketing (Optional): Promotional messages are only sent with your consent. You can withdraw that consent at any time.
  • Legal Obligation: For regulatory reporting and compliance obligations required by licensing authorities.
Important Restrictions: Your data is never used for any purpose beyond Site Casino's direct services. If we ever need to use it for a new purpose, you will be informed in advance and, where required, your fresh consent will be obtained.
Section 3

Data Sharing Policy — When and With Whom

Site Casino follows a strict and limited policy on sharing your information with third parties. Your data is never sold for commercial purposes.

Your data may only be shared in the following limited circumstances:

  • Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket. Each of these partners operates under its own privacy policy.
  • Game Providers: Game providers such as Pragmatic Play and Evolution receive only the minimum data required to run games — such as a user ID. No personal identifying information is shared.
  • KYC Verification Services: Certified third-party providers are used for identity verification. These providers comply with GDPR and international data protection standards.
  • Legal Authorities: We are legally required to provide certain information in response to a court order or a valid request from a licensing authority.
  • Changes to Company Structure: If Site Casino ever merges with or is acquired by another company, players will be notified in advance and given a clear explanation of what will happen to their data.
What We Never Do: Site Casino does not sell your data to advertisers, data brokers, marketing companies, or any other third party. This commitment applies unconditionally.
Section 4

Data Storage, Security & Retention

Site Casino's data storage practices comply with international security standards. Multiple technical and administrative measures are in place to protect all stored data.

  • All personal data is stored with AES-256 encryption — even direct server access cannot make the data readable.
  • Our servers are housed in physically secured data centers with 24/7 security monitoring and strict access controls.
  • Data is backed up regularly, and all backups are encrypted to the same standard.
  • Site Casino staff can only access the information relevant to their specific role — a strict "need to know" policy is followed.
  • A log of every staff member's data access is maintained and reviewed on a regular basis.

How Long Your Data Is Retained:

Due to legal obligations under anti-money laundering regulations, certain data may be retained for up to 5 years after account closure. Beyond that, data is securely deleted or anonymized once the required retention period has ended.

What happens if there is a data breach? If a security incident ever occurs that could affect your data, we are required to notify affected users within 72 hours — this is part of international standards. We have not faced this situation to date, and our security systems are designed to prevent it.
Section 5

Cookies & Tracking Technologies

Cookies are small text files stored in your browser. Site Casino uses cookies to improve your experience and keep the site functioning properly. You have full control over your cookie settings.

Types of Cookies Used by Site Casino:

  • Essential Cookies: Login session maintenance and security tokens are essential for the site to function — these cookies cannot be disabled.
  • Performance Cookies: Data on which pages are used most and where issues occur helps us improve the site. This information cannot be used to identify you personally.
  • Functionality Cookies: These cookies remember your language preference and layout settings. Disabling them means you will need to reconfigure your settings each time you visit.
  • Analytics Cookies (Optional): For generating user statistics and behavioural analytics. These can be opted out of.

You can manage cookies through your browser settings. However, disabling essential cookies will prevent you from logging in or playing games. The mobile app uses app-based storage instead of cookies, which is even more secure.

Section 6

Your Rights

If you have an account with Site Casino, you hold several important rights over your own data. Exercising these rights is straightforward — simply contact our support team.

Section 7

Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with Site Casino's support team.

  • Email: support@sitecasino.click — privacy-related emails are responded to within 30 days.
  • Live Chat: Available 24/7, with support in Bengali. Routine questions are answered instantly.
  • If a complaint cannot be resolved, you may escalate the matter to our licensing authority.

If this Privacy Policy changes, a notice will be posted on the site and registered email addresses will be notified. The date of the latest update is always shown at the top of this page. Continued use of Site Casino after any changes constitutes acceptance of the updated policy.

Your Rights Over Your Data

Site Casino Respects Every Right You Have

Right of Access
You can request to see all the information Site Casino holds about you. Submit a request to our support team and it will be provided within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction. Your identity will be verified before any updates are made.
Right to Erasure
If you close your account, you can request deletion of any data that is not subject to legal retention requirements.
Right to Restrict Processing
You can request that processing of your data be restricted for specific reasons — for example, while a dispute about its accuracy is being resolved.
Right to Data Portability
You can request a copy of your data in a standard portable format (such as CSV). It will be provided within 30 days.
Right to Opt Out of Marketing
If you no longer wish to receive promotional communications, you can opt out at any time — through your account settings or the unsubscribe link in any email.

Site Casino's Privacy Policy — Why You Should Read It

Most people skip the privacy policy page — understandably so, since on most sites it is written in language so dense it is hardly worth reading. Site Casino This page is written in plain English because we believe you have the right to understand what happens with your own data.

The most common question we hear is: "Is it safe to submit my NID?" The answer is yes, and here's why. Site Casino is required to carry out KYC in order to comply with international anti-money laundering laws — it's a legal obligation, not a choice. This data is protected with bank-grade encryption and can only be accessed by authorised staff when genuinely necessary.

There is a common concern that sharing your bKash number could lead to misuse. In practice, Site Casino does not store complete payment details on its servers. Payment processing is handled by certified third-party gateways that comply with PCI DSS standards. Site Casino only sees the transaction reference number and amount — never your full account details.

Cookies are a common source of questions. Site Casino primarily uses session cookies — without them, it's not possible to keep you logged in. Analytics cookies are used to identify problem areas on the site, but this data can never be linked back to you personally. Using the mobile app provides an even more secure environment than browser cookies.

Many players feel uneasy about their gaming history being stored — but it actually works in your favour. If Site Casino notices a player suddenly placing unusually large bets or exceeding their limits, it becomes possible to suggest responsible gaming tools at the right moment. Gaming history also plays a key role in dispute resolution — if an issue arises, that history allows us to review what happened and reach the right decision.

One important note on data deletion: if you close your Site Casino account and request full deletion of your data, certain information — primarily transaction records and identity verification data — must be retained for up to 5 years under international anti-money laundering laws. This is a legal requirement, not Site Casino's choice. Other data — such as marketing preferences and detailed gaming history — will be deleted upon your request.

Regarding marketing communications from Site Casino — promotional messages are only sent if you gave consent at registration. If you feel you're receiving too many messages or no longer wish to receive them, go to your account settings and opt out of marketing, or click the unsubscribe link at the bottom of any email. Changes take effect immediately.

If you have any concerns about this policy or how your data is handled, email us directly at support@sitecasino.click or reach out via live chat in Bangla. Site Casino believes transparency is the foundation of trust — and answering every question honestly is how we earn it.

FAQ

General FAQs on the App & Tournaments

Yes, Site Casino has its own mobile app. For Android devices, the APK file must be downloaded directly from the site — it is not available on the Google Play Store, as Play Store has its own separate rules for betting apps. Installation steps: (1) Go to Settings on your Android phone → Security or Apps → enable "Unknown sources" or "Install unknown apps"; (2) Download the APK file from the Site Casino app page; (3) Once the download is complete, tap the file to install it; (4) After installation, log in with your existing account. For iOS users, a PWA (Progressive Web App) version is available — open the site in Safari, tap the "Share" button, and select "Add to Home Screen". It works just like a native app. Extra benefits of using the app: push notifications, biometric login, and faster loading. For detailed installation instructions, visit our App Page View.

Site Casino regularly hosts tournaments and leaderboard competitions — participation is generally free and open to all registered members. General rules: (1) Joining: Simply go to the tournament page and click "Join" to register. Some tournaments may require a minimum deposit or bet amount. (2) Earning Points: Points are awarded for bets placed on designated games. Typically 1 point per ৳100 wagered, though promotional tournaments may feature multipliers. (3) Leaderboard: Track your position on the real-time leaderboard. The higher your rank, the bigger your reward. (4) Prizes: Prizes are generally awarded as real cash bonuses, free spins, or special rewards, and are credited to your account automatically. (5) Duration: Each tournament has a fixed start and end date. Points will not be counted after the deadline. (6) Fair Play: Any attempt to tamper with or manipulate the leaderboard will result in disqualification. To view current and upcoming tournaments, visit our Latest Promotions View Page.

Your Data Is Safe — Get Started with Confidence

Site Casino's privacy policy is transparent and meets international standards. Your data stays protected — join millions of players across Bangladesh and play with confidence.

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